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40,93 EUR*
Details Building a Customer Service Culture: The Seven Service Elements of Customer Success

Building a Customer Service Culture The tenets of excellent customer service are central to any organization that creates or delivers products or services. This book teaches you about the foundational principles of customer service and acquiring the ...

71,69 EUR*
Details Inclusive Buildings, Products and Services: Challenges in Universal Design

The central focus of this book involves the strategies and processes that are based on the Universal Design philosophy and principles from three different areas: architecture, product design, and information and communication technologies (ICT). The ...